Privacy policy
Last updated: October 17, 2026.
1. Our commitment to your privacy
Groupe MBI is committed to protecting the personal information it collects and processes, in accordance with the Act respecting the protection of personal information in the private sector, as amended by the Act to modernize legislative provisions as regards the protection of personal information (also known as Law 25), as well as the Civil Code of Québec and the Personal Information Protection and Electronic Documents Act.
2. Person in charge of the protection of personal information
In accordance with Law 25, the person in charge of the protection of personal information within the company is:
Name and title: Luc Blanchette, Chief Executive Officer
Email: luc.blanchette@groupembi.com
Phone: 819-294-6464
3. Information collected
We may collect the following types of personal information.
3.1 Information you provide directly
•First and last name;
•email address;
•phone number;
•mailing address;
•any other information you send us through a contact form, a service request or any other means of communication.
3.2 Information collected automatically
Depending on the features actually used on the site, the following information may be collected automatically:
•IP address;
•browser type and version;
•pages visited and length of visit;
•browsing data collected through cookies or similar technologies;
•device used, for example a mobile device or a computer.
4. Purposes of collection
Personal information is collected only for the following purposes:
•responding to your requests for information or services;
•providing the services you request;
•communicating with you about your ongoing files;
•sending promotional communications, with your express consent where required;
•improving our website and services;
•meeting our legal and regulatory obligations.
We collect only the information necessary for the stated purposes.
5. Consent
We obtain your consent before collecting, using or disclosing your personal information, except where the law provides otherwise. Consent may be:
•express, for example when you fill out a form, check a box or contact us voluntarily;
•implied, in the course of providing services, when the purpose is obvious.
You may withdraw your consent at any time by contacting us at the address given in section 11. Withdrawing consent may limit our ability to offer you certain services.
6. Cookies
Our site may use cookies to improve your browsing experience. Depending on the tools actually deployed, cookies may include:
• essential cookies, required for the site to function;
• analytics cookies, used to measure traffic and browsing statistics;
• marketing cookies, used to show relevant advertising once the required consent has been obtained.
On your first visit, a consent banner lets you accept or refuse non-essential cookies. You can change your preferences at any time using the preference management tool available on the site.
7. Disclosure to third parties
We do not sell or rent your personal information. We may disclose it only in the following cases:
•to service providers acting on our behalf, for example for hosting, email delivery, web analytics or online forms, subject to appropriate agreements and safeguards;
•when required by law, for example under a court order or a legal obligation;
•with your explicit consent.
Any service provider with access to your personal information is required to meet appropriate confidentiality and protection obligations.
8. Transfer of information outside Québec
If your personal information may be disclosed outside Québec, for example through cloud services or digital tools hosted abroad, Groupe MBI must ensure that the appropriate assessments and measures are carried out before the transfer, in accordance with applicable requirements.
9. Retention and destruction of information
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After that period, it is securely destroyed or anonymized.
10. Security
Groupe MBI implements appropriate administrative, technical and physical security measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.
These measures may include encryption of transmitted data, access to information restricted on a need-to-know basis, staff training and periodic review of security practices.
In the event of a confidentiality incident presenting a risk of serious injury, we will follow the applicable obligations, including the required notices to the competent authorities and to the individuals concerned.
11. Your rights
In accordance with the law, you may have the following rights:
•right of access, to obtain a copy of the personal information we hold about you;
•right to rectification, to have any inaccuracy in your information corrected;
•right to erasure, to request the deletion of your information when keeping it is no longer justified;
•right to portability, to receive your information in a structured, commonly used technological format, where this right applies;
•right to withdraw consent, to stop the use of your information for prospecting or commercial communication purposes.
To exercise any of these rights, please submit a written request to:
Person in charge of the protection of personal information: Luc Blanchette, Chief Executive Officer
Groupe MBI
650 Dutord Avenue
Bécancour, Québec G9H 2Z5
Email: luc.blanchette@groupembi.com
Phone: 819-294-6464
We will respond to your request within the time limits set by law.
12. Complaints
If you believe your rights have not been respected, you may file a complaint with the Commission d’accès à l’information du Québec.
13. Changes to this policy
We reserve the right to modify this policy at any time. The most recent version will always be available on this page, along with the date of the last update. We encourage you to review it regularly.
In the event of significant changes, we will inform you by email or through a visible notice on the site, when required or appropriate.
14. Contact information
For any questions or comments about this policy or the handling of personal information:
Groupe MBI
650 Dutord Avenue
Bécancour, Québec G9H 2Z5
General email: info@groupembi.com
General phone: 819-294-6464
Designated person in charge: Luc Blanchette, Chief Executive Officer.